Select Additional Products > Licensed Products.This section explains how to enable for Android and iOS in the MobileIron Core Admin Portal. If you do not expect to need further remote technical support from CTI after this session ends, you can just delete the TeamViewer QuickSupport file icon () from your desktop to remove this tool from your computer.Enabling in MobileIron Core The TeamViewerQS file only runs an Internet connection application, so it does not appear in your Windows list of Programs.Just click the X in the top right of this promotional screen to close it. Since we are using the Free version of TeamViewer and CTI does not charge for tech support sessions, there is no need or advantage to registering with TeamViewer or to selecting their News feed. When the session closes, a TeamViewer promotional screen will appear with options for such things as more information, security statement, free registration for their Newsletter by e-Mail, and News feed.However, at any time you can close the connection by clicking the large red X to the left of Functions. The CTI Technician normally will close this screen when the support session ends.' at the top, and the CTI Support Tech computer's ID at the bottom. When the connection is established, a small window will open in the bottom right corner of your screen.For more details, see note 2 at the bottom of this web page. Note 1: For security, every session will have a different password, and only the person to whom you give this password can connect to your computer through TeamViewer.Give CTI Your ID# and your Password from your QuickSupport screen (not the numbers in the example screen above). If you are using a licensed version of CTI Navigator, contact CTI Tech Support (at 1-80 during normal business hours M-F) and request to connect to a Senior Technician for TeamViewer Remote Support.This screen will appear similar to the following example, but with different ID and Password numbers: (It does not need to be granted any special privileges through firewalls or in Windows 7 or Vista.) This will open a connection permission screen that displays Your ID and Password. Double-click on the saved file to run it.
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